The Impact of Claims Management on Service Quality in the Insurance Industry the Case of Sic Insurance Company Limited

UNIVERSITY OF GHANA BUSINESS schooltime THE IMPACT OF CLAIMS MANAGEMENT ON advantage feel IN THE indemnity INDUSTRY THE matter OF pose insurance troupe LIMITED BY KOFI KYEREH-DARKWAH A DISSERTATION PRESENTED TO THE UNIVERSITY OF GHANA BUSINESS SCHOOL IN partial(p) FULFILMENT OF THE REQUIREMENT OF EXECUTIVE get the hang IN BUSINESS ADMINSTRATION (EMBA) DEGREE MARCH 2009 SUPERVISOR TABLE OF meaning Declaration Certification Acknowledgment Dedication Acronyms Abstract CHAPTER ane: INTRODUCTION 1.0 basis OF THE STUDY 1.1 GHANAS INSURANCE INDUSTRY: AN OVERVIEW 1.2 CLAIMS MANAGEMENT IN GHANA 1.3 STATEMENT OF THE occupation 1.4 RESEARCH OBJECTIVES 1.5 SIGNIFICANCE OF THE STUDY 1.6 METHODOLOGY OF THE STUDY 1.7 cathode-ray oscilloscope AND limit OF THE STUDY 1.8 ORGANISATION OF THE STUDY 1.9 DEFINITION OF price CHAPTER TWO: LITERATURE REVIEW 2.0 INTRODUCTION 2.1 WHAT IS SERVICE? 2.2 strategical SERVICE DIMENSIONS 2.3 THE SERVICE ENCOUNTER 2.4 SERVICE forest 2.4.1 QUALITY DEFINED 2.4.2 THE DIMENSIONS OF QUALITY 2.4.3 SERVICE QUALITY MEASUREMENTS-THE SERVQUAL SCALE 2.4.4 personify OF POOR SERVICE QUALITY2 2.5 sic come with BACKGROUND 2.5.1 participation VISION AND MISSION 2.5.

2 SERVICES PROVIDED BY set up INSURANCE COMPANY LIMITED 2.5.3 PERFORMANCE OF SIC 2.5.4 SIC CURRENT MARKETING SITUATION ANALYSIS 2.5.5 SIC MAKETING STATEGY 2.5.6 CHALLENGES fac! e SIC 2.57 PROSPECTS OF SIC CHAPTER THREE: METHODOLOGY 3.0 SAMPLE AND endurance 3.1 SOURCE OF DATA 3.1.1 PRIMARY DATA 3.1.2 substitute(prenominal) DATA 3.2 cognitive operation FOR DATA COLLECTION 3.2.1 PERSONAL INTERVIEW 3.2.2 FOCUS separate DISCUSSIONS 3.2.3 QUESTIONNAIRE SURVEY CHAPTER tetrad: DATA ANALYSIS AND DISCUSSIONS 4.0 DEMOGRAPHIC estimate OF PARTICIPANT 4.1 EDUCATION LEVEL...If you regard to get a integral essay, order it on our website: BestEssayCheap.com

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